Business Objective

Develop an enterprise-level software for Columbia University to use for publishing and promoting events.

Challenges

  • Customizing an out-of-the-box software (bedework) for the University’s diverse, multilayered needs
  • Articulating editorial and content needs to the cross-functional developer team
  • Transitioning stakeholders across campus off of an old system and training them

Process

A Jira ticket for an agile project.
  • Delivered product requirements and user research to the engineers and the project manager
  • Reviewed features and bugs within Jira; backlog management
  • Conducted software functional testing
  • Tracked user behavior and adjusted the product’s structure and features to be more intuitive and user-friendly
  • Trained stakeholders and managed their expectations of the product
The screens view within InVision demonstrating the wireframes for a digital product.

Key Results

Eventually the calendar product gained adoption across the University. But working with the users made me realize the back-end for creating and submitting events was more cumbersome than it need to be. So I made a case for the need to re-design the back-end. When the engineering team had time and the budget allowed, I collaborated with a senior product manager to develop wireframes used in the latest design iteration.