Business Objective
Develop an enterprise-level software for Columbia University to use for publishing and promoting events.
Challenges
- Customizing an out-of-the-box software (bedework) for the University’s diverse, multilayered needs
- Articulating editorial and content needs to the cross-functional developer team
- Transitioning stakeholders across campus off of an old system and training them
Process
- Delivered product requirements and user research to the engineers and the project manager
- Reviewed features and bugs within Jira; backlog management
- Conducted software functional testing
- Tracked user behavior and adjusted the product’s structure and features to be more intuitive and user-friendly
- Trained stakeholders and managed their expectations of the product
Key Results
Eventually the calendar product gained adoption across the University. But working with the users made me realize the back-end for creating and submitting events was more cumbersome than it need to be. So I made a case for the need to re-design the back-end. When the engineering team had time and the budget allowed, I collaborated with a senior product manager to develop wireframes used in the latest design iteration.
